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Overview

Lead and develop a team of Business Systems Analysts supporting Workday Financials, providing functional/technical direction, setting service delivery standards, managing performance and workload, and building team capability to deliver consistent, high-quality results. Ensure the stability and reliability of Workday Financials and related solutions by overseeing service operations, including intake and prioritization, request fulfillment, incident triage and escalation, and coordination of root-cause remediation across a broad university user community. Drive continuous improvement of support and operational practices using service metrics, recurring issue and trend analysis, knowledge management, documentation, and process improvements to increase service quality, consistency, and user experience. Lead the team’s contribution to enhancements, projects, and Workday releases by planning capacity, coordinating dependencies with functional and technical partners, managing risks/issues, and ensuring change readiness (testing support, communications, and transition to support) for successful deployment. Partner with the Controller’s Office, Central Finance, and stakeholders to shape the Workday Financials roadmap, translating business needs into prioritized initiatives, challenging requirements, strengthening controls, and simplifying/standardizing processes to maximize Workday value.

Required Skills and Abilities

1. Developed analytical, critical thinking and problem-solving skills

2. Developed interpersonal, written, communication, presentation, and organizational skills

3. Proven ability to lead and manage staff

4. Proven expertise with systems analysis methods and techniques

5. Knowledge of commonly used concepts, practices, and procedures

Preferred Skills and Abilities

1. 5+ years supporting ERP/business systems, including 3+ years hands on Workday Financials configuration and production support.

2. 2+years leadership experience leading analysts in a production support and delivery environment.

3. Experience coordinating Workday enhancements and releases, including testing and production readiness.

4. Ability to partner with Finance stakeholders to set priorities, challenge requirements, and deliver governed outcomes.

5. Workday Financial Pro Certification(s)

6. Salesforce, ServiceNow or similar experience.

7. Experience in higher education

Principal Responsibilities

1. Provides supervision to a unit or group of operational or technical employees. 2. Establishes and delegates day-to day tasks to meet unit/department objectives. 3. Ensures compliance with department, University policies, procedures, and internal controls. 4. Ensures accountability and stewardship of operational, financial and staff resources in compliance with department & University standards. 5. Oversees and manages segments of larger projects, developmental trainings, presentations, and communications. 6. Provides coaching, training, and mentorship to level 1 and 2 staff and/or non-exempt staff. . Required Education and Experience Bachelor's Degree and four years of experience or equivalent education and experience. Skills and Abilities Developed analytical, critical thinking and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills. Proven ability to lead and manage staff. Proven expertise with systems analysis methods and techniques. Knowledge of commonly used concepts, practices, and procedures.

Job Posting Date

09/16/2026

Job Category

Manager

Bargaining Unit

NON

Compensation Grade

GS-3

Compensation Grade Profile

GS-3j

Salary Range

$97,500.00 - $146,250.00

Time Type

Full time

Duration Type

Staff

Work Model

Remote

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.