Senior Specialist, Production Services Application Support Analyst
Job description
Senior Specialist, Production Services Application Support Analyst
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Specialist , Production Services Application Support Analyst to join our Wealth Services Engineering team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Provide critical support and act as a liaison between internal Pershing technical and non-technical teams, Client Support, external third-party application support groups, and users of Pershing hosted applications to quickly and accurately resolve customer and application issues.
- Investigate and diagnose issues that may arise from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
- Support core application with flexibility for out-of-hours and on-call support for high priority incidents.
- Create technical reports, document application procedures, investigate software/process quality, and participate in problem management related to applications.
To be successful in this role, we’re seeking the following:
- Experience with MS Windows OS Server editions and MS Office suite.
- Knowledge of scripting languages such as PowerShell, VB Script, JavaScript, or shell scripting.
- Understanding of multi-tier application architecture and web/internet-based applications.
- Experience with issue/problem tracking systems such as BMC Remedy or ServiceNow, SRE, Automation and AI Knowledge.
- Basic knowledge of diagnosing network-related technical issues.
- Experience working in production and non-production environments.
- Experience working in a 24x7 on-call support facility and handling application recovery during out-of-hours priority incidents.
- Familiarity with Application Performance Management (APM) tools such as Dynatrace, Nagios, AppDynamics.
- Experience with monitoring and management tools like Splunk, Grafana, ThousandEyes, 1Desk, Control-M, Moogsoft.
- Preferable: Knowledge of load-balanced environments (BigIP F5, Cisco, Citrix), Unix/Linux and Wintel environments, Message Queuing (IBM WebSphere MQ or Microsoft MQ), Storage/NAS, SQL Server or other RDBMS, and Incident/Change Management.
- Excellent verbal and written communication skills.
- Positive attitude with willingness to support all products and respond to live problems with utmost priority.
- Experience engaging with clients and stakeholders to resolve technical and business queries.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.