Lead Director, FP&A - Aetna Service Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

The Aetna Service Operations Finance team is looking for a dynamic Lead Director who has strong business acumen, communication skills and will maximize collaboration to drive outcomes. They will take ownership and accountability of all day-to-day financial management of the Aetna Service Operations Claim, Plan Sponsor and Payment Integrity Centers of Excellence, including leading a team and being a valued member of the COE leadership teams.

More specifically, in this role, you will:

• Oversee the financial execution and strategy for roughly half of the Service Operations organization. This includes managing a budget of $1.3 Billion, explaining monthly results and variances, owning the quarterly forecasting process, creating multi-year strategic plans, evaluating capital investment asks, and sizing/tracking productivity initiatives. 
• Create an organizational culture with sound financial and governance processes. This includes driving a strong connection between staffing models, expense budgets and the hiring process for the COE organizations.
• Lead process improvements to streamline forecasting processes and oversee the creation of metric driven financial and expense reports to generate strategic insights for service leadership.
• Collaborate and create strategic partnership with service leaders and influence financially viable strategies (supports multiple VPs)
• Provide support for a variety of finance / business needs, including the development of monthly and quarterly reporting packages, budget presentations for senior leadership, and day-to-day ad-hoc analyses.

Required Qualifications:

• Minimum of 10 years of relevant financial experience

• Track record that shows the following abilities: developing strategic plans, working in a cross-matrix environment, adapting, and performing in an evolving environment

• Management experience developing and training of staff

• Proficiency with Hyperion/S4 Hana

• Creating measurable objectives and key results (quarterly, annual, and long-range road map) to provide actionable insights

Preferred Qualifications:

• Healthcare, managed care or financial services experience

• Overall P&L management and leadership with budgets, forecasts, financial analysis, trends, projections, and analytics

• Development of plans and identification of risks and opportunities

• Willingness to travel up to 10% (including by plane)

Education:

Bachelor’s Degree; equivalent years of related professional work experience may substitute

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.