Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role requires shift work from 2:30 PM to 11:00 PM and weekend on-call support for Korean customers during non-business hours.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

You will be assigned to one of the following areas:
Exchange, Teams & Skype, or SharePoint

General Responsibilities
•    Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
•    Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
•    You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
•    Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Shif Work

This role requires shift work from 2:30 PM to 11:00 PM and weekend on-call support for Korean customers during non-business hours.

Qualifications

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience
o OR equivalent experience.

Language Qualification

• Korean: fluent in reading, writing, and speaking.
• English: strong reading, writing, and speaking skills.
• Japanese: strong reading, writing, and speaking skills.

In this role, you will provide technical support from Japan to customers in Korea.
Advanced business-level proficiency in Korean is required.

Preferred Qualifications

Exchange
More than 3 years of work experience supporting Exchange/EXO/Outlook. Development experience with programming languages such as C++ and C#.

Teams & Skype
More than 3 years of work experience supporting SFB/Teams, and SharePoint/SPO/Office supplementally.  Development experience with programming languages such as C++ and C#.

SharePoint
More than 3 years of work experience supporting SharePoint/SPO/Office, and SFB/Teams supplementally.  Development experience with programming languages such as C++ and C#.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.