Overview

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter IT Operations Manager (ITOM) on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.

While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft’s Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider.

Be at the forefront of the action in CO+I as part of our global datacenter operations team.

At Microsoft, our mission—to empower every person and every organization on the planet to achieve more—guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress—people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone

Responsibilities

• Empowering a culture of safety, security, and compliance in all aspects of datacenter activities.
• Guiding datacenter site services, logistics, and deployment.
• Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels.
• Analyzing production operations and initiating corrective actions to ensure operational stability.
• Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion.
• Learn, live, and coach the One Microsoft culture and values.  Lead through change by bringing clarity, generating energy, and delivering success.
• Embody our culture and values.

Qualifications

Required/Minimum Qualifications:

• High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
  • OR equivalent experience 

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or
government security screening requirements are required for this role. These requirements include,
but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Clearance with access 
  to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation 
  (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening 
  requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the 
  appropriate U.S. Government clearance and/or customer screening requirements may result in 
  employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security 
  clearance to meet federal government customer requirements. You will be asked to provide 
  clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud 
  background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due 
  to citizenship-based legal restrictions. Specifically, this position supports United States federal, 
  state, and/or local United States government agency customer and is subject to certain 
  citizenship-based restrictions where required or permitted by applicable law. To meet this legal 
  requirement, citizenship will be verified via a valid passport, or other approved documents, or 
  verified US government Clearance

Preferred/Additional Qualifications:

• Enterprise-level Experience in managing large-scale and complex projects/programs
• Working knowledge of audit and compliance requirements in a large global enterprise
• Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail
• Strong verbal and written communication and organization skills
• Must be able to multi-task and project manage many tasks simultaneously
• College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience
• Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business

#COICareers

Data Center Operations Management M4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.