Vice President, CLO Client Operations
Job description
VP Client Operations
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of VP Client Operations to join our Client Operations team. This role is located in London.
In this role, you’ll make an impact in the following ways:
- Works with external clients to resolve complex day-to-day issues of the assigned Collateralised Loan Obligations (“CLOs”) and /or loan portfolios to ensure high Client Experience Levels.
- Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Applies advanced problem-solving skills, judgement, and experience to analyse information.
- Uses developed communication skills to deliver high quality service to a specialised client base.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
- Resolves the most complex or non-routine client issues or inquires, as needed.
- Uses broad understanding of BNY products and services to best propose expanded offerings to clients for front office consideration.
- Serve as an escalation point for the clients
- Leads and participates in internal activities and initiatives designed to improve the client experience.
- Uses knowledge of client services best practices and BNY client needs to help develop process improvements.
- Provides guidance to less experienced team members.
- Supports multiple, complex client accounts.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
- Minimum 7 years Corporate Trust or related financial markets/securities industry experience
- Corporate Trust, CLO/CDO background strongly preferred.
- Client Service/Loan Operations experience within financial services is strongly preferred.
- Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
- Proficiency in client service operations and a thorough understanding of industry regulations and standards.
- AI proficiency in operations workflows desirable
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.