Software Development Engineer, Amazon Customer Service

We are looking for a Software Development Engineer to be an autonomous contributor to the next generation of self-service tools that will scale to serve our customers globally. You will own features end-to-end across the full software lifecycle — working backwards from customers, design, implementation, testing, deployment, operations, and documentation — delivering high-quality, maintainable code that others can confidently extend. You will take on projects where the business problem and technology strategy are understood but the implementation is not yet fully fleshed out, balancing constraints and limiting short-term workarounds. While the next-gen tools are built out, you will also help maintain and enhance the current solution stack, and you will mentor other engineers, using code review as a teaching mechanism.

If you are passionate about developing products that scale and perform at high availability and have the customer obsession to build experiences to serve millions of Amazon customers, this is the team for you!

Key job responsibilities

• Own features end-to-end across the full software lifecycle, from customer requirements through design, implementation, testing, deployment, operations, and documentation
• Work backwards from customer needs to develop high-quality, maintainable code that others can confidently extend and build upon
• Take on projects where the business problem and technology strategy are defined but implementation details require problem-solving and technical judgment
• Balance competing constraints and avoid implementing short-term workarounds that compromise long-term system quality
• Deliver scalable, high-availability solutions designed to serve millions of Amazon customers globally
• Maintain and enhance the current solution stack while contributing to the development of next-generation self-service tools
• Mentor other engineers through code review, using it as a teaching mechanism to build team capability
• Demonstrate customer obsession by building experiences that prioritize user needs and scalability
• Contribute to the design and architecture of self-service tools that scale globally
• Ensure code quality, performance, and reliability through rigorous testing and operational excellence

Basic qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
• 1+ years of Object Oriented Design experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Preferred qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent
• Experience programming with at least one software programming language

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 165,200.00 - 223,600.00 USD annually
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually