Epic Senior Analyst - Optime/Anesthesia

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The University of Miami Health System (“UHealth”) IT Department has an exciting opportunity for a full-time Epic Senior Analyst - Optime/Anesthesia.

The Epic Senior Analyst - Optime/Anesthesia initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

Core Responsibilities:

• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.

• Serves as a primary support contact for application end‐users.

• Initiates the design, development, implementation, and maintenance of the application.

• Initiates all phases of testing and the documentation of workflow design.

• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.

• Initiates the identification of issues and guides the work to resolve them.

• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.

• Collaborates with trainers on application changes and new features to develop documentation and training strategies.

• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.

• Participates in on-call rotations and support and attend and participates in, applicable committees.

• Maintains regular communication with team members, including participating in weekly project team meetings.

• Reviews the status of projects and issues on an ongoing basis with leadership.

• Remains knowledgeable about UHealth’s policies, procedures, and business operations.

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

Department Specific Functions:

The Epic Senior Analyst – OpTime/Anesthesia serves as a senior-level subject matter expert responsible for the design, implementation, optimization, support, and ongoing maintenance of Epic OpTime and Anesthesia applications.

• Leads the design, configuration, implementation, optimization, and maintenance of Epic OpTime and Anesthesia applications to align with organizational, regulatory, and clinical requirements.

• Serves as a primary escalation point and application support resource for end users, resolving complex issues and ensuring timely service restoration.

• Conducts workflow analysis and assesses the impact of application changes on clinical and operational processes to ensure alignment with best practices.

• Leads application upgrades, enhancements, integrations, and optimization efforts, including planning, build, testing, deployment, and post-implementation support.

• Develops and maintains system design documentation, workflow diagrams, testing scripts, change records, and other project-related artifacts.

• Oversees and executes all phases of testing, including functional, application, integrated, regression, and user acceptance testing, while ensuring accurate documentation of test results.

• Identifies system issues, risks, and opportunities for improvement and drives resolution through collaboration with internal teams, vendors, and stakeholders.

• Provides guidance and mentorship to junior analysts by supporting ticket resolution, build activities, workflow analysis, data requests, and operational responsibilities.

• Partners with training and operational teams to develop educational materials, communication plans, and training strategies related to new functionality and system enhancements.

• Ensures applications comply with organizational policies, regulatory requirements, security standards, and best practice recommendations.

• Participates in project planning, governance activities, committees, and workgroups as a subject matter expert representing the OpTime and Anesthesia applications.

• Maintains effective communication with team members, project stakeholders, leadership, and operational partners regarding project status, risks, issues, and priorities.

• Participates in on-call support rotations and provides after-hours support for critical incidents, upgrades, go-lives, and maintenance activities as required.

• Remains current on Epic functionality, healthcare industry trends, regulatory requirements, and emerging technologies to promote continuous improvement and innovation.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Healthcare Informatics, Business Administration, Clinical Discipline, or a related field.

• Epic Optime/Anesthesia Certification

• Additional Epic certifications/proficiencies in other clinical module, but not limited to Ambulatory, ClinDoc, Orders, and Radiant, are preferred.

• Minimum 5 years of progressive experience supporting Epic applications, preferably in healthcare or healthcare-related organization

• Demonstrated expertise in Epic application design, configuration, testing, troubleshooting, and optimization preferred.

• Ability to work evenings, nights, and weekends as necessary.

• Proficiency in computer software (i.e. Microsoft Office).

• Ability to recognize, analyze, and solve a variety of problems.

• Ability to communicate effectively in both oral and written form.

• Ability to lead, motivate, develop and train others.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff