Technical Program Manager, Alexa Daily Essentials

The Alexa Daily Essentials (ADE) team is looking for a Technical Program Manager to drive delivery of home productivity experiences that millions of customers rely on every day.

You'll own programs that span cloud services, device software, and AI/ML-powered features across multiple device surfaces. If you thrive on navigating technical complexity, coordinating across organizations, and shipping features that customers use billions of times a month, this role is for you.

Key job responsibilities
Own end-to-end delivery of cross-functional programs across cloud engineering, device software, design, QA, and product teams
Drive launch readiness for device programs with tight deadlines and multiple dependencies
Partner with engineering to understand system architecture, identify risks early, and make informed trade-off recommendations
Manage cross-org dependencies across platform teams, partner orgs, and central infrastructure, driving commitments to closure rather than waiting on them
Build and maintain launch readiness mechanisms, status reporting, and escalation paths for leadership visibility
Coordinate model migrations, latency initiatives, and quality programs that require deep technical understanding of LLM-based and deterministic systems
Anticipate bottlenecks, drive escalation management, and balance customer experience quality with engineering constraints and timelines
Contribute to operational excellence by partnering with engineering on oncall reduction, automation, and GenAI-driven efficiency investments

A day in the life
You'll work across engineering managers, product managers, designers, and partner teams to ship features on devices launching to millions of customers. You'll track delivery across multiple workstreams simultaneously, dive into technical architecture when needed, flag risks before they become blockers, and keep programs moving through clear communication and relentless follow-through. You'll operate in a fast-paced environment where device launch dates don't move and quality bars are non-negotiable.

Basic qualifications

• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience managing cross-functional programs and release schedules

Preferred qualifications

• 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• Experience in operational excellence, continuous improvement, or process improvement roles
• Familiarity with AI/ML systems, LLM-based architectures, or agentic workflows
• 5+ years of defining and executing against program timeline & requirements experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 97,600.00 - 163,000.00 CAD annually