Technical Product Specialist (TPS) - Monetization Product Operations (Advertisement Team)
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Visa sponsorship
This employer has recently sponsored work like this.
1,721 recent H-1B filings · 1 similar-role filing
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This employer has recently sponsored green cards at scale.
218 recent certified PERM filings · 2 similar-role filings
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As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, Japan, China, Israel, London and multiple locations in the US, and we're expanding to more hubs.
As a Technical Product Specialist, you will be responsible for end-to-end technical product support for advertisers and internal stakeholders, including troubleshooting and resolving complex product and technical issues raised via ticketing systems. Additionally, you will act as a critical bridge between client-facing teams and product/engineering teams, translating advertiser needs into clear, actionable product and technical improvements for the platform.
Be part of a dynamic and innovative team focused on shaping the future of TikTok's monetization products.
Responsibilities
- Troubleshooting: Investigating and resolving technical issues raised by both internal stakeholders and advertisers via ticketing systems.
- Product Support Enablement: Supporting the rollout and adoption of new advertising products and features, ensuring advertisers experience a smooth transition.
- Vendor Training & Upskilling: Coaching vendor teams to improve quality and efficiency, and ensuring technical alignment across global support hubs.
- Quality Audits & Knowledge Management: Performing QA audits of resolved tickets, identifying knowledge gaps, and contributing to the improvement of internal documentation.
- Technical Collaboration: Acting as a bridge between client-facing and product/engineering teams, ensuring advertiser needs are clearly translated into actionable improvements.
Qualifications
Minimum Qualification(s)
- Bachelor’s degree in computer science, similar technical field of study or equivalent practical experience
- 2+ years of experience in customer support, technical support, product operations, or customer success.
- Fluent in written and spoken English and Japanese, to communicate fluently with stakeholders and cross-functional teams across APAC including Japan and Singapore.
- Ability to troubleshoot product and technical issues via tickets
- Strong communication skills when interacting with internal stakeholders and advertisers.
- Basic data awareness and attention to detail for quality audits and documentation.
- Ability to collaborate effectively across teams and align on action items.
Preferred Qualification(s)
- Experience with advertising monetization products or platform products.
- Experience working with global support hubs or vendor teams.
- Experience in knowledge base management, QA audits, or process improvement.
- Familiarity with ticketing systems and advertiser support workflows.
- Strong problem-solving skills and ability to work independently.
- Proactive, structured, and able to manage multiple tasks efficiently.
- Experience supporting product launches and feature rollouts.
- Ability to create training materials and conduct up-skilling for teams.
- Experience working with SMB advertisers or global clients.
Sponsorship evidence
Why Openbound reached the conclusions above.
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Other openings
34 of 4334 recent openings at this employer state a sponsorship restriction.
Employer H-1B history
- 1,721
- recent certified H-1B filings
- 1,290
- new-hire petitions
- 1
- filings for similar roles
- 1,176
- so far in FY2026
Filed titles like this role: technical product specialist
More evidence details
- 1 certified H-1B filing for this same role
- 1,721 recent certified H-1B filings across the employer
- Still filing this year — 1,176 filings in FY2026
- 362 USCIS H-1B new-employment approvals, counted separately from LCA filings
- Strong filing activity in CA
- 1,276 further USCIS approvals for extensions or transfers
- 34 other recent postings at this company state a sponsorship restriction
- The posting says nothing about sponsorship either way
Strong filing activity in CA.
Green card sponsorship evidence
Employer PERM history
- 218
- recent certified PERM filings
- 2
- filings for similar roles
- 160
- filings in this location
Filing history reflects past employer behavior; it isn't a promise for this opening.
All open roles at TikTokHow Openbound evaluates sponsorship
Visa history uses official U.S. Department of Labor H-1B LCA disclosure data and USCIS H-1B petition history. Green card history uses DOL PERM disclosure data. Each is read for the employer as a whole, for roles like this one, and for this location, weighted toward the most recent fiscal years.
An employer is matched to its filing entities by verified legal name and reviewed aliases; a match is never made on a name resemblance alone. Where no verified entity can be matched, the page says so and draws no conclusion from the absence. 2,134 filing titles were examined for this employer.
What this posting states outranks history in both directions, and an employer's published policy outranks past filings. Filing history reflects past behavior; it is not a promise of sponsorship for this opening, and none of this is legal advice.