Senior Prospect Management Analyst

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Duke Health Development & Alumni Affairs (DHDAA) supports a flexible work environment by offering on-site (in office 5 days a week), hybrid (in office a minimum of 2 days a week or defined by manager), remote (work off-site 5 days a week), and flexible start and end time work arrangements. All team members must reside within a 50-mile radius of our downtown Durham office.

If working a hybrid or remote schedule, individuals must have access to and maintain a secure home office environment with high-speed internet service and work collaboratively with others using a variety of technologies and tools. With approval from their manager, staff members may work a flexible schedule in terms of start/end times, while working within DHDAA’s core work hours between 9:00 a.m. and 4:00 p.m. (eastern standard). At the discretion of Managers and/or Senior Leadership, staff working a hybrid, remote or flex schedule may be required to be in the office on days and/or times outside of the agreed upon schedule.

Join a collaborative team focused on strengthening donor engagement and fundraising results.

Be You.

The Senior Prospect Management Analyst holds a pivotal role within the Prospect Development team at Duke Health Development and Alumni Affairs (DHDAA). This team researches, analyzes, and disseminates information to direct and inform solicitation and engagement strategies for prospective and current donors to Duke Health. The Senior Prospect Management Analyst will perform a variety of duties to support assignment and prospect data requests within multiple Customer Relationship Management (CRM) systems. They will partner with DHDAA fundraisers and colleagues to ensure Prospect Management best practices are being observed, and that donors are effectively moving through the solicitation cycle. This role is highly collaborative and interfaces with staff throughout DHDAA and Duke Alumni Engagement and Development (DAED).

This position reports to the Executive Director of Prospect Development.

Work Arrangement – Hybrid; This position is a full-time located in Durham, NC.  This is not a remote position.

DEPARTMENTAL SKILLS/PREFERENCES

• Proven knowledge of prospect management and fundraising best practices.
• Knowledge of effective fundraising practices, preferably at a large, de-centralized academic healthcare system with grateful patients.
• Ability to innovate and effectively problem-solve.
• Demonstrated proficiency in working with large and complex databases and systems.
• Demonstrated ability to build strong partnerships and collaborate with a wide variety of constituencies at all levels of an organization.
• Demonstrated ability to handle confidential and sensitive information.
• Exceptional analytical skills and attention to detail.
• Ability to handle multiple priorities with diplomacy and timeliness.
• Demonstrated consultative skills.

MINIMUM QUALIFICATIONS

Education/Training - Work requires the skills and knowledge normally acquired through completion of a Bachelor's degree.

Experience - Work generally requires three (3) years of experience in development research or a related field.

Work experience in research methodology is required.

OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Be Bold.

Work Preformed

Prospect Management (50%)

• Support and measure the efforts of a robust and sustainable pipeline including evaluating: if the appropriate prospects are being managed, if assigned prospects are being engaged, and if we are moving prospects forward at a reasonable pace.
• Oversee and maintain the DHDAA prospect clearance and assignment process. Uphold standards and data integrity to ensure a coordinated and strategic approach to prospect outreach. Monitor and update prospect management-specific information in CRMs as needed.
• Maintain comprehensive guidelines specific to DHDAA for patient prospects and the Salesforce CRM that provide organization-wide transparency, consistency, coordination, and collaboration of fundraiser engagement activities.
• Develop and implement training regarding Prospect Management processes and procedures.
• Facilitate prospect strategy meetings providing data to influence or shape successful strategy, next steps, and outcomes.
• Credibly lead conversations on all aspects of Prospect Management including portfolio optimization, system training, and process change management.
• Lead conversations regarding size, balance, value, and yield to measure portfolio and pool performance. Assist with portfolio management across fundraising teams using existing resources and best practices. Plan and lead portfolio management/moves management, strategy, and optimization meetings with fundraisers.
• Implement industry best practices for the comprehensive monitoring and tracking of managed and engaged prospects through the solicitation cycle.  
• Utilize organizational knowledge and constituency data, including prospect segmentation tools, to explain and make recommendations for activity, strategy, and assignment.
• Identify and implement best practices for distributing information to a complex network of interested parties.
• Participate in cross-departmental projects to improve understanding and strategic use of Prospect Development tools and data.
• Monitor and act on data insights from pipeline growth efforts, such as Virtual Engagement Officers and Annual Giving outreach.
• Process and respond to prospect management department requests in a timely and thoughtful manner. Requests may include but are not limited to: individual and bulk prospect team requests, prospect management inquiries, and data corrections.

Strategy Development & Relationship Management (40%)

• Collaborate and strengthen partnerships between DAED Prospect Development and DHDAA Prospect Development.
• Identify and build mutually respectful relationships with stakeholders that result in community standard socialization, partnership, and best outcomes.
• Identify community needs, appropriate measures, and implementation plans that increase fundraising success and identify opportunities for improvement. Listen, translate, and act on recommendations from leadership. 
• Guide the development of new fundraiser portfolios/pipelines and provide ongoing support.
• Provide regular updates to leadership on portfolio and pipeline activity and partner with leadership to encourage best practices.
• Maintain a portfolio of approximately 20 internal clients and serve as a liaison for Prospect Management questions and resources.
• Prepare and facilitate regular portfolio optimization meetings by providing data to influence or shape successful strategy, next steps, and outcomes.

Data Integrity (10%)

• Maintain audit reporting related to prospect-specific data.
• Investigate and escalate CRMs issues related to prospect management. Propose and test enhancements.

Other related duties as assigned.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification.  This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Choose Duke.

Ready to make a difference? Join us and help increase philanthropic giving through strategic prospect management!

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $62,766.00 to USD $97,798.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).