Advanced Field Service Engineer

Key Responsibilities

• Migrations: Perform on/off process migrations for DCS (Experion/TPS) and Safety systems (FSC/SM).
• On-site Support: Provide high-quality technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
• Troubleshooting: Diagnose and resolve complex technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
• Customer Interaction: Engage with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
• Documentation: Maintain accurate, detailed records of service activities, including service reports, equipment status, and updates on customer interactions.
• Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
• Collaboration: Work closely with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and solutions.
• Technical Expertise: Stay updated with the latest industry trends, product knowledge, and emerging technologies to enhance technical skills and provide effective support.
• Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.
• Travel: Travel to customer sites as required, both domestically and internationally, to support business needs.

Responsibilities

Key Responsibilities

• Migrations: Perform on/off process migrations for DCS (Experion/TPS) and Safety systems (FSC/SM).
• On-site Support: Provide high-quality technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
• Troubleshooting: Diagnose and resolve complex technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
• Customer Interaction: Engage with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
• Documentation: Maintain accurate, detailed records of service activities, including service reports, equipment status, and updates on customer interactions.
• Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
• Collaboration: Work closely with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and solutions.
• Technical Expertise: Stay updated with the latest industry trends, product knowledge, and emerging technologies to enhance technical skills and provide effective support.
• Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.
• Travel: Travel to customer sites as required, both domestically and internationally, to support business needs.

Qualifications

Qualifications & Requirements

Education: Bachelor’s degree in Engineering (Electrical, Communications, Mechatronics, or Automation).

Experience: Minimum of 10 years of relevant experience in field service engineering.

Certifications:

• OPM Level 3 Certification is preferable.
• TPS Level 3 Certification is preferable.
• Experion Level 3 Certification is preferable

Technical Knowledge:

• Deep understanding of Honeywell HPS Systems hardware platforms (Experion, TPS, Safety Manager, SM SC).
• Solid knowledge of Cisco Networks and Virtualization (VMware).
• Proficiency in Microsoft Server, Windows applications, and Active Directory (AD) management.
• Strong awareness of Cyber Security principles.
• Experience with backup tools (e.g., Acronis, EBR).
• Good understanding of HSE (Health, Safety, and Environment) requirements.

Language Skills:

• Fluency in English is mandatory.
• Knowledge of French is a valuable asset.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.